FAQs

  • How do I deposit to my main account?

    Depending on your registered country and currency, funds may be deposited into your main account using the following methods:

    • Local Bank Tranfer (Internet Banking, SMS Mobile Banking, Bank Plus, VN iBanking, ATM, Over Counter)
      USD: 10 - 5,000
      VND: 20,000 - 200,000,000
      THB: 30 - 200,000
      IDR: 10,000 - 50,000,000
    • Wing
      USD: 10 - 1,000
    • Thai Direct
      THB: 500 - 45,000

  • Depositing funds by Local Bank Transfer (Internet Banking, SMS Mobile Banking, ATM, Over Counter)

    After you login to your V9BET account, simply click on [Banking] then click [Deposit] button, followed by the Payment Option which you would like to use.

    • For Internet Banking and SMS Mobile Banking option:
      Choose our supported banks from the list and fill in deposit amount Transfer fund to the specified banking account that we provide. Please note that the V9BET bank account detail in Step 2 is randomly generated by the system and may be different for each transaction. Complete Step 2 by providing your personal bank account details and hit [Click Here To Deposit].
    • For ATM and Over Counter option:
      Please choose "Not Yet, I Want to Get Bank Account Details to Make Deposit" in order to get our updated bank account details then proceed to ATM machine or Bank Counter to make transfer. Once transfer is made, please come back to this page and choose "Yes, I Want to Submit a Deposit Transaction" (please do not complete this step if you have not made any transfer to us) Choose the bank which you already transfer fund to Complete Step 2 by providing your personal bank account details and hit [Click Here To Deposit]. Note: we do not accept funds from a third party account.

  • Depositing funds by WING

    After you log in to your V9BET account, click [Banking] then click [Deposit] on the top menu bar, followed by the [Wing Money Transfer] icon. Transfer to our V9BET Wing account provided. Enter your deposited amount to our V9BET Wing account. Enter your TID number received from your mobile phone, then click [Submit].

  • Depositing funds by Thai Direct

    This deposit method is exclusively for Thai clients using internet banking method. All transactions will be real-time. Procedures to deposit using ThaiDirect method: After logging in to your V9BET account, choose [Deposit] from the top menu. Choose [ThaiDirect] payment option, select the Bank and enter the amount you wish to deposit and click on 'Submit' button. You will be directed to another page. Please select your depositing bank or e-payment partners from the list and follow the instructions given. Once the request is verified and approved by your Bank, funds will be instantly deposited into your V9BET account. *Please disable the popup-blocker before transacting to avoid any disruption to your deposit request. If you encounter difficulties during the deposit process please contact us at cs@v9betth.com.

  • How long is the processing time for the deposit transaction via Local Bank Transfer (Internet Banking, SMS Mobile Banking, ATM, Over Counter)?

    The processing time can be as fast as 15 minutes, as long as we have received the funds from the bank.

  • Can I deposit if I do not have any bank account?

    You can still make deposit transactions with us without having any bank account. Please select 'Over Counter' as your payment option at Step 1 in our Deposit page. However, please note that all withdrawals from your V9BET account require a bank account registered in your name for the funds to be successfully paid out to you. Any deposit or withdrawal transaction done not in your registered name will not be allowed in all circumstances.

  • How can I check my deposit transaction records?

    To check your deposit records, please login to your account and go to Statement > Deposit. Please note that you are only able to view transactions within the last 30 days only.

  • Can I deposit to my V9BET account with funds from third party(ies)?

    No, any deposit using third party accounts is not allowed at V9BET. Full name of depositor must match your registered name at V9BET. We reserve the right to reject any third party(ies) deposit transactions or to request for verification documents from you and the depositor before the funds can be processed to be available in your V9BET account.

  • How many deposit transactions per day can I submit?

    There is no limit to the number of deposit transactions into your V9BET account.

  • Can I make a deposit transaction over a bank counter?

    Yes, you may make a deposit transaction over a bank counter. However please expect longer processing time for these transactions as there may be a delay in updating the bank statement. Please follow these steps: After you login to your V9BET account, simply click on [Deposit] button, and choose [Over Counter] payment option. Please choose "Not Yet, I Want to Get Bank Account Details to Make Deposit" to get our updated bank account details and then proceed to the ATM machine or Bank Counter to make transfer. Once the transfer is made, please come back to this page and choose "Yes, I Want to Submit a Deposit Transaction" (please do not complete this step if you have not made any transfer to us) Choose the bank which you already transferred the fund to Complete Step 2 by providing your personal bank account details and hit [Click Here To Deposit].

  • I got this error: "Bank account exist. Please try different bank account". What does it mean?

    This happens when you have previously used the same bank account number at V9BET. Please contact us via live chat or email to cs@V9betvn.com and advise if you have registered more than one V9BET account or have had a previous V9BET account closed. You will also be required to provide us with details of such account(s).

  • Where can I Find My Transfer Reference/Payment Order Code?

    This can be found in your Online bank statement after you complete transfer fund via Internet Banking.

  • Do I need to submit deposit receipt or bank statement to V9BET if I had transferred funds using Local Bank Transfer?

    This is not mandatory but is recommended so that we can verify your transaction(s) and speed up the approval process on your transaction(s).

  • How many bank accounts can I use to deposit via Local Bank Transfer?

    You can only use up to 3 bank accounts, provided that the bank account holder's name matches that of your registered name with V9BET. Please note that V9BET do not allow transactions made by a third party.

  • I transferred an amount that is different from my Bank transfer. What should I do?

    Please contact our customer service officer via live chat or email to cs@v9bet.com and provide your V9BET ID, time and date of the transfer and the deposit ID, together with your receipt of payment.

  • What is VN-iBanking?

    VN iBanking is a new transfer method via 3rd party providers. With this method you do not need bank account number to transfer but still received the amount at V9BET quickly and automatically.

  • How can I make transfer via VN-iBanking?

    Simply use the internet banking services such as: Vietcombank, Sacombank, Dong A etc.

  • Steps to transfer via VN-iBanking

    After you login to your V9BET account, simply click on [Banking/Deposit] button from the top menu. Choose [Vn-Ibanking] payment option, select the Bank and enter the amount you wish to deposit and click on 'Submit' button. You will be directed to another page. Please input your username and password of your internet banking and follow the instructions given. Once the OTP is verified and approved by your Bank, funds will be instantly deposited into your V9BET account. *Please disable the popup-blocker before transacting to avoid any disruption to your deposit request. If you encounter difficulties during the deposit process please contact our Customer Service.

  • I made the transfer as per the instruction, funds have not been deposited into my V9BET account, why is the transaction only on "processing"?

    Please check if your balance in your bank account has been deducted. If your money has not been deducted, it means that you have not successfully completed the deposit transaction. Please review the "Steps to transfer via VN-Ibanking" or you can contact our Customer Service for further assistance.

  • I clicked on "Submit" button, but it's showed nothing

    *Please disable the popup-blocker before transacting to avoid any disruption to your deposit request. If you encounter difficulties during the deposit process please contact our Customer Service

  • I made the transfer as per the instruction, there is no OTP appears!

    Please check if your internet banking is working normally or not. Alternatively you may contact your bank to check whether the bank is undergoing maintenance or not.

  • Why is it showing "this site can't be reached" when I tried to access your website?

    Please contact our Customer Service immediately for assistance

  • Does V9BET retain my bank information?

    V9BET will not get your bank information. The screen you input information during your deposit process belongs to third party providers and they are associated with major banks in Vietnam. Therefore you can rest assured that your bank information is completely confidential

  • How do I withdraw from my V9BET account?

    Depending on your registered country and currency, you can withdraw funds from your V9BET main account using the following methods:

    • Local Bank Tranfer
      USD: 10 - 5,000
      VND: 20,000 - 20,000,000
      THB: 30 - 200,000
      IDR: 10,000 - 50,000,000
    • Wing
      USD: 10 - 1,000

  • What are the rules for withdrawal?

    Your security is important to us. You may be required to provide us with a copy of personal documents such as identification documents (driving license or passport), credit/debit card used, bank/card statement for verification before funds are paid out to you. The payee name entered for withdrawal must match your registered name in your V9BET account.

  • Withdrawing funds by Local Bank Transfer

    After logging in V9BET account., choose [Banking] then click [Withdrawal] from the top menu and click on the [Local Bank Transfer] icon. Select the bank account number, enter the required information in the withdrawal form and click [Click Here To Withdraw]. Please take note that you can only withdraw the balance in your V9BET main account. The funds will be credited into your bank account once the request is verified by our Payment Services team. Verification by our Payment Services team and relevant department will require at least one working day.

  • Withdrawing funds by Wing

    After logging in, choose [Banking] then click [Withdrawal] from the top menu and click on the [Wing] icon. Fill up the required fields and click [Submit]. Please take note that you can only withdraw the balance in your V9BET main account. Verification by our Payment Services team and relevant department will require at least one working day.

  • How long is the processing time for the withdrawal transaction via Local Bank Transfer?

    Verification by our Payment Services team and relevant department will require at least one working day. Once this is approved, you will get the funds within an (1) hour.

  • How many bank accounts can I use to withdraw via Local Bank Transfer?

    You can only use up to 3 bank accounts, provided that the bank account holder's name matches that of your registered name with V9BET.

  • Can I withdraw via Local Bank Transfer if I do not have any bank account?

    You need to have a bank account registered in your own name to withdraw via this method.

  • I got this error: "Bank account exist. Please try different bank account". What does it mean?

    This happens when you have previously used the same bank account number at V9BET. Please contact us via live chat or email to cs@V9bet.com and advise if you have registered more than one V9BET account or have had a previous V9BET account closed. You will also be required to provide us with details of such account(s).

  • How can I check my withdrawal transaction records?

    To check your withdrawal records, login to your account and go to Statement > Withdrawal. Please note that you are only able to view transactions within the last 30 days only.

  • How many withdrawal transactions per day can I submit?

    There is no limit to the number of withdrawal transactions from your V9BET account per day, as long as the previous transaction has been processed completely (Approved/ Rejected).

  • Can I cancel my withdrawal request?

    Check first the status of your withdrawal request by going to Statement/ Withdrawal
    For Pending: Simply click the cancel button
    For Processing and Approved: Transaction cannot be cancelled

  • What is the turn over requirement to withdraw fund from V9BET accounts?

    Your entire deposited amount must be rolled over at least once before they can be withdrawn. If you have received our bonus from any promotion, the bonus is subject to further rollover requirements as stated in the respective promotion terms and conditions.

  • How to check turnover for my withdrawal?

    Please contact the Customer Service using your preferred channel.

  • What are HongKong, Euro, Malay and Indo odds types?

    Hong Kong Odds
    These odds tell you what your profit will be upon winning for each unit staked. For HongKong odds, only the win amount is referenced in the odds.
    E.g. Manchester United @ -0.5 Handicap (Odds = 0.88) will offer winning of 88 for every 100 staked.

    Euro Decimal Odds
    The odds represent how much you will be returned for each 1 unit staked. If your bet is the winining one, the return will include both stake and winning amount.
    E.g. Manchester United @ -0.5 Handicap (Odds = 1.88) will offer a return of 188 for every 100 staked.

    Malay Odds
    The values displayed for Malay Odds can be either positive or negative. Negative odds will display the minus (-) symbol.
    Note: The balance deducted in your account after bet placement will be the Malay Odds stated with the Bet Receipt and not the stake value. Example, if odds were -0.59 and a staked value was 100, 59 will be deducted from account balance.
    • Positive Odds: Works the same as Hong Kong Odds mentioned above. These odds tell you what your profit will be upon winning for each unit staked.
    E.g. Manchester United @ -0.5 Handicap (Odds = 1.07) will offer winnings of 107 for every 100 that is staked.
    • Negative Odds: this is how much you will need to stake to win 1.
    E.g. Manchester United @ -0.5 Handicap (Odds = -0.59) will mean that to win 100, 59 will need to be staked.

    Indo Odds
    The values displayed for Indo Odds can be either positive or negative. Only negative odds will display the minus (-) symbol.
    Note: The balance deducted after bet placement will be related to the Indo Odds stated within the Bet Receipt and not the stake value. Example, if odds were -1.19 and a staked value was 100, 119 will be deducted from account balance.
    • Positive Odds: Works the same as Hong Kong Odds mentioned above. These odds tell you what your profit will be upon winning for each unit staked.
    E.g. Manchester United @ -0.5 Handicap (Odds = 1.07) will offer winnings of 107 for every 100 that is staked.
    • Negative Odds: this is how much you will need to stake to win 1. It will always have a value higher than -1.00
    E.g. Manchester United @ -0.5 Handicap (Odds = -1.19) will mean that to win 100, 119 will need to be staked.

  • What is 1 X 2 bet type?

    This refers to betting on who will win the event or if the result will be a draw result. This market will contain 3 selections: the two teams and the draw.

  • What Is a Handicap bet type?

    "Handicap" refers to a team that receives a virtual head start, effectively leading the event by differing points before the event actually starts. If you bet on a team that either gives or receives the handicap and they win the event (with handicap included), your bet is a winning bet. Details of handicap is displayed and emphasized by a 'minus'; sign followed by the handicap line on the team given a handicap start. For example, if you bet on Team X with a handicap of -1 goal, they must win by more than one goal to cover their handicap and win you your bet. If they only win by one goal, the result with the handicap applied is a draw for betting purposes, so your bet is refunded. If Team Y draw or win, you will lose your bet on Team X.

    Split Handicap: The best way to understand split handicap is to imagine you are having two separate bets with your stake being split equally between the 2 component handicaps. Thus with a handicap of 0, 0.5: Half your stake will go on to 0 handicap and half to 0.5 handicap. Please note that you don't physically place two separate bets at the two different handicaps. This is done automatically whenever you bet on a split handicap.

    In-Play Handicap (Also called Running Ball) All bets will be settled by factoring in the indicated handicap applied at the end of the bet type period. Settlement is based on the score line, from when the bet was placed to the end of the match / period - i.e. the final score minus the current score of the match. For 1st Half Handicap bets, this is the final score at the end of the 1st Half. For more information about Handicap Rules, please go to the page of the specific sport (Ex: Football).

  • What Is Over/Under bet type?

    This refers to betting on whether the total number of goals or points scored in an event will be over or under the indicated line. If the total number of goals or points scored is more than the indicated line, the market is settled as 'Over'. If the total number of goals or points scored is less than the indicated line, the market is settled as 'Under'.

  • How do I bet on parlay and multiple bets?

    A multiple or parlay bet requires a minimum of 2 selections to a maximum of 10 selections in one single bet. Click the Parlay located on the left side to view matches available for Parlay/Multiple betting On the Bet Slip, put in bet amount in the bet slip for your parlay bet. Remember that multiple bet types that are displayed depend on the number of selections in that multiple bet.

  • Why would a result or score be reset?

    There will be a circumstance that we need to update the score or result which was initially posted on our website. The result of an event will be determined on the day of its conclusion for betting purposes unless otherwise stated within the rules for each sport or event. The company will only reset / correct the results due to human error, system error or mistakes made by the referring results source within 72 hours after results are processed.

  • Can I change or cancel my bet?

    Once your bets have been placed and you confirmed them, they may not be cancelled, revoked or changed and shall be deemed to be conclusive evidence in respect of the bets that you have placed.

  • How long does it take to process a bet payout?

    Normally, your account will be updated within 30 minutes from the release of the official event results. However, processing time for certain events may be longer depending on the update from official sites.

  • If an event is suspended or abandoned, will the bet ticket be cancelled?

    Should an event be abandoned, suspended or postponed and fail to resume after 36 hours from the official kick off / start time, the result as it stands will be deemed void and bets will be cancelled, unless stated otherwise in the individual sport's rules. Certain markets that are unconditionally determined will be settled accordingly. The settlement procedures for these markets are stated in the individual sport’s rules. The company's decision to cancel bets in such an event is final and is regardless of any official decision by the event referee or relevant governing authority. For 'Parlays', the bet will still be considered valid, though the selection within the parlay will be considered void. The payout formula will be calculated as (1) for that particular selection.

  • What is Baccarat?

    Baccarat is a comparing card game played between two hands, the "player" and the "banker." Each Baccarat game has three possible outcomes: "player" (player has the higher score), "banker," and "tie."

  • What is Third Card Rule in Baccarat?

    Third Card Rule in Baccarat is the rule determines when Player and Banker are dealt the 3rd card. The rule is as below
    a. A 3rd card will be dealt to the Player if the hand is a total of 0, 1, 2, 3, 4 or 5 points.
    b. The player will stand if the hand is 6 or 7 points.
    c. If the Player is not dealt a 3rd card, the Banker will be dealt a 3rd card if the Banker has a total of 0, 1, 2, 3, 4 or 5 points.
    d. The Banker will also stand if the hand is 6 or 7 points.

  • What is Blackjack?

    Blackjack is a comparing card game between a player and dealer. Players compete against the dealer but not against the other players at the table. Blackjack is played with one or more decks of 52 cards. The objective of the game is to reach 21 points or to reach a score higher than the dealer without exceeding 21.

  • How to play Sicbo?

    This game is played with 3 dice which are all kept inside a dome. The dice will be shaken by the dealer after all bets have been accepted. What a player has to do is to predict the outcome of the game.
    Should the outcome be ambiguous, e.g. none of the faces of the dice are properly facing up or dice overlap, then the ambiguous game result will be declared void and dice will be rolled again. The Occurrence of a Triple (all three dice showing the same number) beats all bets on Big / Small and Even / Odd.

  • What are Slots?

    The outcome of every bet is ultimately determined by a Random Number Generator. This sophisticated piece of software calculates random algorithms each time you press the "Spin" button and ensures that the outcome of playing online slots is always fair.

  • What is Roulette?

    The game of Roulette is played by spinning a small ball on a round wheel with thirty-seven numbered slots from 0 to 36. When the wheel stops, the ball comes to rest in one of these slots. The object of Roulette is to correctly predict the slot in which the ball will land. By predicting the right number, you earn a payoff on your bet. All players bet against the house on the number, group of numbers or the colour they think will win. The roulette table is supervised by a dealer who is responsible for spinning the ball and handling the bets. As the game starts, the dealer spins the wheel and sets the ball rolling along the track, above the number slots. The ball will then be left to slow down and drop into the wheel, where it will come to rest in one of the number slots. As the winning number is announced, the dealer pays the winners and collects all lost bets. A new round starts as soon as all bets are handled.

  • How can I check my bet history in casino?

    For bet history in Club V9, please go to "Account Statement"at the right upper corner of screen of Casino Club V9.
    For bet history in Club Ve9as and Epic, please go to the wrench button and choose "History".

  • What should I do in case of an error or dispute?

    Kindly contact our Customer Service team via live chat or email to cs@v9betvn.com, and provide the information as follows so that we can check the issue faster for you.:
    • Your V9BET Login Name
    • Game detail, including: name of Casino suite, name of game, bet ID, bet amount, bet time.

  • What is Keno?

    Traditionally, Keno game is played with a player randomly picking between 1 and 10 numbers from the numbers 01 to 80. A Keno system randomly draws 20 numbers from 01 to 80 as the result of which any payouts will be determined based on the number of hits from the numbers drawn against the numbers picked by player. Keno results are based on the combination of the 20 numbers drawn as the official result from each of the Chinese (Beijing), Slovakian, Canadian, Western Canadian, Malta and Australian Keno.

  • How many bet types are there in Keno?

    V9BET Keno offers seven (7) Keno bet types: big/small/total810, odd/even, odds/evens/tie, big/small & odd/even parlay, up/down/tie, five elements, and pearl ball.

  • How can I see my bet history in Keno?

    For bet history in Keno, please click on "Statement" at the right upper corner of our Keno page. Then choose the date range for the statement which you want to check. You are only able to check your Keno statement for the last 30 days.

  • What is Pearl ball?

    Pearl ball: Player has the option to choose between 1 to 5 numbers from the range of 01 to 80. System draws 20 numbered balls in a range of 01 - 80. The payout is based on the number of hits against the number of selections that the player has chosen. Sequence is not a factor for the payout.

  • What is Five Element?

    Five Elements: Predict the total sum of the 20 numbered balls drawn that will fall in a specific range name. There are 5 different range names to bet on: 210-695 (GOLD), 696-763 (WOOD), 764-855 (WATER), 856-923 (FIRE) and 924-1410 (EARTH).

  • What should I do in case of an error or dispute?

    Please contact our Customer Service team via live chat or email to cs@v9betvn.com, providing your user name and bet ID so that we can check the issue faster for you.

  • Can I cancel a bet that I have made?

    In line with our Terms and Conditions, once your bet has been placed and its acceptance confirmed, it may not be cancelled, revoked or changed from your end.

  • What is Lotto?

    V9BET Lotto is a number game based on the official results of the numbered balls drawn at random in the Social Welfare Lottery 3D, Chong Qing, Jiang Xi, Shanghai, Tian Jin and Xin Jiang official lotteries. V9BET Lotto result is a combination of the 3 or 5 numbers in the exact order from Right to Left drawn in accordance with the respective official lottery results.

  • How many bet types are there in Lotto?

    For V9BET Lotto, there are 13 bet types which customers can place their bets on:

    • Big/Small for single
    • Odd/Even for single digit
    • 1 Fixed number for single digit
    • Big/Small for Sum of Hundreds, Tens, Units
    • Odd/Even for Sum of Hundreds, Tens, Units
    • Sum of Hundreds, Tens, Units
    • Span of Hundreds, Tens, Units
    • One Digit for Hundreds, Tens, Units
    • Two Digits for Hundreds, Tens, Units
    • Two Digits (Double) for Hundreds, Tens, Units
    • Three Digits (Group 3x6 ) for Hundreds, Tens, Units
    • Three 3 Digits (Group 3x3 ) for Hundreds, Tens, Units
    • Three 3 Digits (Triple) for Hundreds, Tens, Units

  • When is my Lotto bet settled?

    Normally your V9BET Lotto bet will be settled after the draw is done and official lottery result of that draw is announced.

  • What are your V9BET Lotto counters?

    V9BET Lotto uses the official results of the numbered balls drawn at random in the Social Welfare Lottery 3D , Chong Qing, Jiang Xi, Shanghai, Tian Jin and Xin Jiang official lotteries.
    - China SWL 3D (3D福彩): Official Website http://www.zhcw.com/3d/kaijiangshuju/index.shtml?type=0
    - Chong Qing (重慶): Official Website http://data.shishicai.cn/cqssc/haoma/
    - Jiang Xi (江西) Official Website http://data.shishicai.cn/jxssc/haoma/
    - Shanghai (上海): Official Website http://fucai.eastday.com/LotteryNew/app_SSL.aspx
    - Tian Jin (天津): Official Website http://www.ffcp.cn/cx/TJSSC.php
    - Xin Jiang (新疆): Official Website http://www.xjflcp.com/game/sscIndex
    The above links are managed by the official lottery providers and may change without notice.

  • How many accounts can I register with V9BET?

    You are only permitted to register one account with V9BET, and should not hold more than one account at all times. Should more than one account be identified as owned by or relating to you, V9BET reserves the right to treat any such accounts as a single joint account or to close such accounts.

  • Is my personal information secure?

    We are committed to maintaining privacy practices to create, as far as possible, a secure gaming environment for our customers. We take due diligence in protecting our customer's information.

  • What is Self Exclusion?

    If you suspect that you may have a gambling problem or just wish to take an enforced break from gaming, V9BET gives you the option to permanently exclude yourself from playing at V9BET. If you choose to exclude yourself permanently, you will be barred from playing games at V9BET. All you need to do is contact our Customer Services team.

  • How do I open an account with V9BET?

    Registration with V9BET is extremely easy! Only 3 simple steps below:

    • Step 1: Click on the "Join Us Now" button on the top of our website
    • Step 2: Then answer simple questions for us to create a personal account for you.
      • Login Name - This is for us to identify you. Please choose a login name that is between 5 to 15 characters.
      • Password - It is case-sensitive. Please choose a password between 6 to 15 characters.
      • Email address - This is to enable us to communicate your account transaction information as well as to alert you of any latest promotions. Please make sure that you provide us a valid email address.
      • Country - This is where you are currently residing.
      • Currency - This follows the country you have chosen. V9BET offers you 4 currencies: VND (Vietnam Dong), THB (Thai Baht), USD (US Dollar) and IDR (Indonesia Rupiah)
      • Full Name - Please state your full name as shown in your Identity Card.
      • Date Of Birth - Please make sure that you are above 18 years of age to play with us.
    • Step 3: Most importantly, you would need to read the Terms and Conditions of the website before clicking on Submit button to complete the form

  • Do I need to register my real name in V9BET?

    Yes. You are required to register using your true and legal name and identity, which must also correspond to that on the credit/debit card(s), bank account(s) or other payment accounts used to deposit or withdraw at V9BET.

  • How can I retrieve my password?

    To retrieve your forgotten password, simply click on question mark (?) located at Password field. Enter correctly your login name and registered email address. System will send you a temporay password to your registered email address. Please use this password to login your V9BET account and change to your preferred one for security purpose.

  • What is VIP ?

    VIP is the level of member. We have 7 levels such as Amethyyst, Topaz, Emerald, Ruby, Sapphire, Diamond and Tanzanite

  • What is VIP benefit?

    We have different promotions for different VIP levels. The higher VIP level you are, the more attractive promotions you will get.

  • How to change VIP level such as VIP level 1 to be VIP level 2?

    To qualify for an upgrade in your VIP level, you will need to meet the required eligible stake amount in each level within 1 month. You refer to more details from the VIP page.

  • When my VIP change level?

    VIP level will be updated after 12.00 PM of the next day if you are qualified.

  • What should I do if my VIP level not change even my total stake already reach requirement?

    Please contact the Customer Service using your preferred channel.

  • How to change personal information?

    For changing your personal information, such as registered full name, date of birth, phone number or email, please contact our Customer Service.

  • Can I access to V9BET using my phone?

    If you are using iOS or Adroid device, V9BET provides Mobile Web version which fit your device configuration and offers better experience. You may access our mobile site via m.v9b.com. Our iOS and Android apps will be made available soon.

  • How much will V9BET Mobile cost me to use?

    Our Mobile betting platforms are free to V9BET members. The only charges are those applied by your mobile service provider for using their data services. Please contact your mobile service provider for data charge information.

  • What happens if I lose connection whilst placing a bet?

    Should you lose connection while placing bet, you will be able to resume using the site once the signal is restored. A bet is not confirmed unless a bet receipt number has been displayed and you can check all bets from the Statement section on each of our products. Once the bet is confirmed, it will be settled following our Terms and Conditions and betting rules.

  • How to ensure security of my personal data and account information?

    • Be cautious with your personal data
      You are responsible for keeping your online password confidential. Never let anyone know your PINs or passwords. Do not write them down, and do not use the same password for all your online accounts.
    • Remember To Log Out and Lock Your Windows Desktop
      Always remember to logout of your V9BET login session when you have completed your transactions. Do not leave your computer unattended. If you need to leave your computer even for one minute, always lock your Windows desktop using Ctrl-Alt-Del method.
    • Clear Your Browser's Cache
      Web pages that you have viewed from the Internet can reside on a computer as 'cache' files. These 'cache' files can retain images of data sent or received over the Internet, making them a potential target for a system intruder. Therefore, we strongly advise that you clear your browser's disk cache after each Internet session.
    • Avoid sharing Personal Computers (PCs)
      Avoid using shared PCs or public PCs such as those found in cyber cafes to play your games at V9BET sites. If there is a need to do so, always satisfy yourself thoroughly that the PCs are free from viruses and be sure to clear the browser's cache upon completion of your games.
    • Update Your Browsers and PC Operating System and software
      Make sure you download the latest security patches for your browser, PC operating system and other application software. If you don't have any patches installed, visit your browser's website, for example users of Internet Explorer should go to the Microsoft website.